{"id":13551,"date":"2024-08-20T10:23:22","date_gmt":"2024-08-20T09:23:22","guid":{"rendered":"https:\/\/www.farleygreene.com\/?p=13551"},"modified":"2026-01-19T12:49:46","modified_gmt":"2026-01-19T12:49:46","slug":"spares-department-becomes-aftersales-department","status":"publish","type":"post","link":"https:\/\/www.farleygreene.com\/fr\/blog\/spares-department-becomes-aftersales-department\/","title":{"rendered":"Le \u00ab\u00a0Spares Department\u00a0\u00bb devient \u00ab\u00a0Aftersales Department\u00a0\u00bb (service apr\u00e8s-vente)"},"content":{"rendered":"\n<p><\/p>\n\n<p>Dans le monde en constante \u00e9volution du service \u00e0 la client\u00e8le, l&rsquo;adaptation et l&rsquo;innovation sont cruciales. Chez Farleygreene, nous reconnaissons l&rsquo;importance de rester \u00e0 la pointe de la technologie pour offrir \u00e0 nos clients la meilleure exp\u00e9rience possible. C&rsquo;est pourquoi nous sommes heureux de vous annoncer un changement important : notre service des pi\u00e8ces d\u00e9tach\u00e9es s&rsquo;appellera d\u00e9sormais le <strong>service apr\u00e8s-vente<\/strong>. Cette transformation est plus qu&rsquo;un simple changement de nom ; il s&rsquo;agit d&rsquo;un engagement \u00e0 am\u00e9liorer notre soutien global et \u00e0 veiller \u00e0 ce que chaque interaction avec le client soit utile et satisfaisante. Il refl\u00e8te \u00e9galement notre mission qui consiste \u00e0 prendre soin de nos clients bien apr\u00e8s un achat ou une demande de renseignements.<\/p>\n\n<h2 class=\"wp-block-heading\"><strong>Pourquoi ce changement ?<\/strong><\/h2>\n\n<p><strong>Le reflet de notre mission :<\/strong> Le terme \u00ab\u00a0service des pi\u00e8ces d\u00e9tach\u00e9es\u00a0\u00bb implique une focalisation \u00e9troite sur les <a href=\"https:\/\/www.farleygreene.com\/fr\/pieces-detachees-et-accessoires\/\" target=\"_blank\" rel=\"noreferrer noopener\">pi\u00e8ces de rechange<\/a>. Si la fourniture de pi\u00e8ces de rechange est une fonction essentielle chez Farleygreene, notre r\u00f4le va bien au-del\u00e0. Le nouveau nom, \u00ab\u00a0Service apr\u00e8s-vente\u00a0\u00bb, refl\u00e8te mieux l&rsquo;\u00e9tendue de nos services, qui comprennent nos <a href=\"https:\/\/www.farleygreene.com\/fr\/pieces-detachees-et-accessoires\/\" target=\"_blank\" rel=\"noreferrer noopener\">services de remaillage<\/a>, le suivi de la garantie des produits, le d\u00e9pannage, les mises \u00e0 niveau et l&rsquo;\u00e9ducation des clients.  <\/p>\n\n<p>Nous sommes ici pour le long terme. Nous nous effor\u00e7ons de garantir que nos tamiseuses et nos produits de remplacement offrent une valeur ajout\u00e9e et une efficacit\u00e9 tout au long de leur cycle de vie.<\/p>\n\n<h2 class=\"wp-block-heading\"><strong>Qu&rsquo;est-ce que cela signifie pour nos clients ?<\/strong><\/h2>\n\n<p><strong>Un soutien complet :<\/strong> Notre service apr\u00e8s-vente continuera \u00e0 fournir tous les services pr\u00e9c\u00e9demment offerts par le service des pi\u00e8ces d\u00e9tach\u00e9es, mais avec un objectif plus large. Que vous ayez besoin d&rsquo;une pi\u00e8ce de rechange, de <a href=\"https:\/\/www.farleygreene.com\/wp-content\/uploads\/2022\/07\/Sievmaster-Mesh-Guide.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">conseils en mati\u00e8re de maillage<\/a> ou d&rsquo;une assistance produit, nous sommes l\u00e0 pour vous aider.<\/p>\n\n<p><strong>Am\u00e9lioration de l&rsquo;exp\u00e9rience client : <\/strong>Le changement de marque s&rsquo;inscrit dans le cadre d&rsquo;une initiative plus large visant \u00e0 am\u00e9liorer nos processus de service \u00e0 la client\u00e8le. Attendez-vous \u00e0 des temps de r\u00e9ponse plus rapides, \u00e0 un personnel plus nombreux disposant des connaissances n\u00e9cessaires pour vous aider et \u00e0 une approche plus personnalis\u00e9e de notre soutien.<\/p>\n\n<p>Le fait de renommer notre service des pi\u00e8ces d\u00e9tach\u00e9es en service apr\u00e8s-vente t\u00e9moigne de notre engagement en faveur de l&rsquo;excellence et de la recherche de nouvelles fa\u00e7ons d&rsquo;\u00eatre excellents. Nous comprenons que la satisfaction du client ne consiste pas seulement \u00e0 livrer un produit de qualit\u00e9, mais aussi \u00e0 fournir une assistance exceptionnelle longtemps apr\u00e8s l&rsquo;achat.<\/p>\n\n<p>Notre \u00e9quipe d\u00e9vou\u00e9e est l\u00e0 pour veiller \u00e0 ce que votre exp\u00e9rience avec nos produits soit positive et gratifiante du d\u00e9but \u00e0 la fin. Nous pensons que ce changement nous aidera \u00e0 mieux vous servir et \u00e0 renforcer nos relations avec vous, nos pr\u00e9cieux clients.<\/p>\n\n<h2 class=\"wp-block-heading\"><strong>Perspectives d&rsquo;avenir<\/strong><\/h2>\n\n<p><strong>Rob Burnley, directeur du service apr\u00e8s-vente de Farleygreene<\/strong>:  <em>\u00ab\u00a0Alors que nous proc\u00e9dons \u00e0 ce changement, nous vous invitons \u00e0 nous faire part de vos <a href=\"mailto:spares@farleygreene.com\">commentaires par courrier \u00e9lectronique<\/a>. Vos id\u00e9es sont pr\u00e9cieuses pour nous aider \u00e0 am\u00e9liorer continuellement nos services. Ensemble, nous pouvons mettre en place un syst\u00e8me de soutien qui r\u00e9ponde r\u00e9ellement \u00e0 vos besoins et d\u00e9passe vos attentes.  <\/em><\/p>\n\n<p><em>Nous vous remercions de la confiance que vous continuez \u00e0 accorder \u00e0 Farleygreene. Nous sommes impatients de vous servir par l&rsquo;interm\u00e9diaire de notre nouveau service apr\u00e8s-vente et de d\u00e9montrer notre engagement in\u00e9branlable \u00e0 vous satisfaire\u00a0\u00bb.<\/em><\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.farleygreene.com\/wp-content\/uploads\/2024\/08\/DSC_0718-1024x683.jpg\" alt=\"T&#xE9;moignage du responsable apr&#xE8;s-vente de Farleygreene\" class=\"wp-image-13541\" srcset=\"https:\/\/www.farleygreene.com\/wp-content\/uploads\/2024\/08\/DSC_0718-1024x683.jpg 1024w, https:\/\/www.farleygreene.com\/wp-content\/uploads\/2024\/08\/DSC_0718-300x200.jpg 300w, https:\/\/www.farleygreene.com\/wp-content\/uploads\/2024\/08\/DSC_0718-768x512.jpg 768w, https:\/\/www.farleygreene.com\/wp-content\/uploads\/2024\/08\/DSC_0718-1536x1024.jpg 1536w, https:\/\/www.farleygreene.com\/wp-content\/uploads\/2024\/08\/DSC_0718-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p><strong>Lisez notre prochain article de blog : <a href=\"https:\/\/www.farleygreene.com\/fr\/blog\/serial-numbers-5-reasons-why-knowing-your-sieving-machine-serial-number-can-save-you-time\/\" target=\"_blank\" rel=\"noreferrer noopener\">5 raisons pour lesquelles conna\u00eetre le num\u00e9ro de s\u00e9rie de votre machine peut vous faire gagner du temps<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dans le monde en constante \u00e9volution du service \u00e0 la client\u00e8le, l&rsquo;adaptation et l&rsquo;innovation sont cruciales. Chez Farleygreene, nous reconnaissons l&rsquo;importance de rester \u00e0 la pointe de la technologie pour offrir \u00e0 nos clients la meilleure exp\u00e9rience possible. C&rsquo;est pourquoi nous sommes heureux de vous annoncer un changement important : notre service des pi\u00e8ces d\u00e9tach\u00e9es [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":13562,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[168],"tags":[305,321,322,323,331],"class_list":["post-13551","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lactualite-de-la-societe","tag-aftersales-fr","tag-meet-the-team-fr","tag-re-meshing-fr","tag-wraparound-support-fr","tag-spares-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le &quot;Spares Department&quot; devient &quot;Aftersales Department&quot; (service apr\u00e8s-vente) - Farleygreene Sieving Equipment and Technologies<\/title>\n<meta name=\"description\" content=\"Farleygreene change son d\u00e9partement des pi\u00e8ces d\u00e9tach\u00e9es en d\u00e9partement apr\u00e8s-vente. Notre \u00e9quipe d\u00e9vou\u00e9e est l\u00e0 pour veiller \u00e0 ce que votre exp\u00e9rience avec nos produits soit positive et gratifiante du d\u00e9but \u00e0 la fin. 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Notre \u00e9quipe d\u00e9vou\u00e9e est l\u00e0 pour veiller \u00e0 ce que votre exp\u00e9rience avec nos produits soit positive et gratifiante du d\u00e9but \u00e0 la fin. 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